Privacy policy
1. Introduction
Odetta247 ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website odetta247.com.
We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
It is important that you read this policy carefully so that you are fully informed about how and why we are using your data.
2. Who we are
Odetta247 is the data controller responsible for your personal data collected via this website. Our email is enquiries@odetta247.com and our address is 126 East Ferry Road, Canary Wharf, London, E14 9FP.
If you have any questions about this privacy policy or our data practices, please contact us using the details above.
3. Information we collect
When you interact with us through our website, we collect and process the following categories of personal data:
- Identity Information: Your full name
- Contact Information: Company name, phone number, email address
- Communications data: The contents of your message and any other information you provide
We do not collect any special category (sensitive) data via our website.
We do not knowingly collect data relating to children.
4. How we collect your information
We collect your data through:
- Direct interactions: When you fill in the contact form on our website or correspond with us by email or telephone.
- Automated technologies: We may collect technical information about your device and browsing actions through cookies (minimal usage).
5. How we use your information
We will only use your personal data when legally permitted. Most commonly, we will use your information to:
- Respond to your enquiries and requests
- Communicate with you
- Manage and improve our website
- Maintain internal records for administration
We will not use your personal data for unsolicited marketing purposes without your explicit consent.
6. Legal basis for processing
We rely on the following lawful bases to process your personal data:
- Consent: When you provide your data via the contact form.
- Legitimate interests: To enable us to respond to your requests and manage our communications efficiently.
- Compliance with legal obligations: Where required by law.
- Maintain internal records for administration
You have the right to withdraw your consent at any time.
7. Data sharing and disclosure
We may share your personal data with:
- Service providers who perform services on our behalf (e.g. website hosting, IT support), under strict confidentiality obligations.
- Professional advisers such as lawyers, accountants, or auditors.
- Governmental authorities where required by law or regulation.
8. International transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions recognised by the UK Government.
9. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Typically:
- Enquiries: retained for up to 12 months unless further communication justifies longer storage.
- Legal records: retained as required by applicable laws.
You can request details of our retention periods specific to your personal data.
10. Data retention
We have implemented appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures include:
- Secure servers
- Limited access to personal data
- Encryption and access controls where appropriate
Despite these safeguards, no online service can be completely secure; please take your own precautions as well.
11. Data retention
Under the UK GDPR, you have the following rights:
- Right to access: Request a copy of your personal data.
- Right to rectification: Request correction of incomplete or inaccurate data.
- Right to erasure ("right to be forgotten"): Request deletion of your data.
- Right to restrict processing: Request restriction of processing your data.
- Right to data portability: Receive your data in a structured, commonly used format.
- Right to object: Object to processing based on legitimate interests.
- Right to withdraw consent: Where consent is the lawful basis, you can withdraw it at any time.
To exercise your rights, please contact us at enquiries@odetta247.com.
You also have the right to lodge a complaint with the UK’s supervisory authority: Information Commissioner's Office (ICO).
12. Cookies and tracking technologies
Our website uses minimal cookies necessary for basic operation.
We do not use tracking, advertising, or profiling cookies.
You can set your browser to refuse all or some browser cookies or alert you when websites set cookies. However, some parts of the website may not function properly without cookies.
For further details, please refer to our cookie policy.
13. Third-party links
Our website may include links to third-party websites. We are not responsible for the privacy practices of such third parties and encourage you to read their own privacy policies.
14. Changes to this privacy policy
We reserve the right to update this privacy policy at any time. We encourage you to review it regularly. The updated version will be indicated by an updated “Last updated” at the bottom of this page.
15. Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact Odetta247:
126 East Ferry Road, Canary Wharf, London, E14 9FP.
Last updated: 01/05/2025